I added more money to my OneCard to use at the ITS printers. Why isn't it showing up?

Answered By: HSL Ask Us Librarians
Last Updated: Jun 02, 2017     Views: view

You will not see the money that you added to your expense account until you completely clear out your ITS prepaid print allotment. As stated on the One Card Printing webpage, "Pharos can only use one print plan per print job. If you only have 2 pre-paid pages left and you submit a job that is 10 pages, you must break your print job into 2 separate jobs. Sending 2 pages to print from the ITS Labs plan and the remaining 8 pages to print from your expense account." See http://help.unc.edu/5965#P57_5358 for more details.

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